Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information

You may voluntarily provide personal information, including but not limited to:

• Name
• Email address
• Phone number
• Date of birth (when applicable)
• Insurance information (when applicable)
• Appointment request information
• Clinic location preference
• Any information you submit through contact forms or appointment requests
• Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

• Schedule and manage appointments
• Respond to inquiries and customer service requests
  Provide healthcare-related information requested by you
• Send appointment reminders
• Send important service updates
• Improve our website and services
• Analyze website traffic and performance
• Comply with legal obligations
• Send marketing communications if you have opted in

3. SMS Communications

If you provide your mobile phone number and choose to receive text messages, ACA may send:

• Appointment confirmations
• Appointment reminders
• Customer service notifications
• Clinic updates
• Promotional messages (only if you have opted in)

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with trusted service providers who assist us in operating our business, including services related to:

• Website hosting
• Appointment scheduling
• Email communications
• SMS messaging
• Website analytics
• Payment processing (if applicable)

These providers are required to protect your information and may use it only for the services they perform on our behalf.

We may also disclose information when required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic.

Cookies may be used to:

• Remember user preferences
• Analyze website usage
• Improve website functionality
• Measure marketing performance

You may disable cookies through your browser settings, although some website features may not function properly.

6. Third-Party Services

Our website may utilize third-party services, including but not limited to:

• Google Analytics
• Google Maps
• Meta Pixel
• Appointment scheduling platforms
• SMS service providers
• Email marketing platforms

These third-party providers maintain their own privacy policies governing the information they collect.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Privacy Rights

Depending on your applicable state laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where permitted by law
• Withdraw consent for marketing communications
• Opt out of promotional emails and SMS messages

To exercise these rights, please contact us using the information below.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other applicable California privacy laws.

To submit a privacy-related request, please contact us using the information provided below.

11. Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage users to review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon posting the revised Privacy Policy on this page. The “Last Updated” date at the top of this page will indicate when revisions were made.

14. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

ACA Acupuncture & Wellness

Website: https://acaacupuncture.com